Frequently asked

No. You can book directly with us. A GP referral is only needed if you want to claim a Medicare rebate under a GP chronic condition management plan (GPCCMP).

You don't have to know — that's our job. If something about your child's day feels harder than it should be, that's reason enough to have a conversation. We'll tell you honestly if we don't think therapy is what's needed.

Mostly play, and a lot of talking with you. We're getting to know your child and understanding what you'd like to be different. You'll leave with a sense of what we'd work on and how.

This changes through the year. Get in touch and we'll tell you where things stand — and if the wait is long, we'll say so rather than leave you hanging.

It depends entirely on your child and your goals. Many families work in blocks — often around 12 sessions — then review. Some need a handful, some work with us for years. We'll always tell you when we think you're done.

Usually yes, especially early on, and especially with younger children. You know your child better than we do. Some older children prefer time on their own, and we'll work that out together.

We'll suggest things to try, but they're designed to fit into what you already do rather than add another task to your evening. If a strategy needs an hour a day you don't have, it isn't a strategy.

Yes. We work in clinic, at home, at school and kinder, and out in the community. Many children make faster progress when we work where the difficulty actually happens.

Yes, if your funding is self-managed or plan-managed. We are not an NDIS-registered provider, so we cannot work with NDIA-managed (agency-managed) plans — that funding can only be spent with registered providers. See our fees and funding page for detail.

Usually yes, if your extras cover includes occupational therapy — check the policy names OT specifically, because some extras cover physio and chiro but not us. You pay for the session and claim the rebate back from your fund, using the receipt we give you. What you get back depends on your fund, your level of cover and your annual limit. You cannot claim from your fund for a session already paid for by NDIS or a Medicare rebate.

Let us know as early as you can so we can offer the time to another family. The cancellation window and any fee are set out in your service agreement.

For some things, genuinely yes — parent coaching and supervision work very well over video. For hands-on work with a young child, in person is usually better. We'll be honest about which applies to you.

It means we're not trying to make your child appear more like other children. We help them build the skills they want and need, in ways that work with how their brain and body are wired. We won't ask a child to stop stimming, and we describe what your child is building rather than what they “can't” do.

Yes — and with children who have no diagnosis, and children who are still going through assessment. A diagnosis is not a requirement for support.

You will see an AHPRA-registered occupational therapist. The registration number is on the About page, and you can verify it yourself on the public AHPRA register.